Guides

Here we collect what we know about the ways forward in the Norwegian health system. The guides are written for patients and relatives, and also for anyone who wants to understand how Ventefri works. They do not replace advice from healthcare professionals, and the rules can change, so we link to the sources where the current rules are published.

Options in Norway

• The letter about your right to healthcare: what the reply to your referral means, and how to complain if you disagree.
• A new assessment or a new referral: when you can have your case assessed again, and what to do if your health gets worse while you wait.
• Choose another hospital: what you can choose, how to switch while on a waiting list, and what happens to your deadline.
• When the hospital misses your deadline: what the deadline in your letter means, what Helfo does when it is missed and what you can do yourself.

How Ventefri helps you with these options is described in How we work.

Treatment abroad

• Treatment abroad: how reimbursement from Helfo works, what it covers and which risks you should know about.
• Do it yourself: step by step from referral to reimbursement, with checklists.
• Legal framework: the act, regulations and circulars, with links.

Waiting lists in the media

• Waiting lists in the media: selected stories about waiting times and waiting lists.